Privacy Policy

PRIVACY POLICY Effective Date: February 8, 2026 Last Updated: February 8, 2026 Welcome to Bertega (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.bertega.com (the “Platform”), our services, and any related applications or features. By accessing or using Bertega, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Platform. — 1. INFORMATION WE COLLECT We collect several types of information from and about users of our Platform: 1.1 Personal Information You Provide When you create an account, register as a seller, make a purchase, or contact us, we may collect: • Contact Information: Name, email address, phone number, mailing address • Account Credentials: Username, password, and security questions • Seller Information: Shop name, shop URL, business details, tax identification numbers • Payment Information: Credit card details, billing address, and other financial information necessary to process transactions • Profile Information: Profile pictures, preferences, and other information you choose to provide • Communication Data: Messages, reviews, ratings, and other communications with us or other users 1.2 Information Collected Automatically When you use our Platform, we automatically collect: • Device Information: IP address, browser type, operating system, device identifiers • Usage Data: Pages visited, products viewed, search queries, clickstream data, time spent on pages • Location Data: General geographic location based on IP address • Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies 1.3 Information from Third Parties We may receive information about you from: • Payment processors and financial institutions • Social media platforms (if you connect your accounts) • Analytics providers and advertising networks • Other users who provide information about you in connection with transactions or reviews — 2. HOW WE USE YOUR INFORMATION We use the information we collect for the following purposes: 2.1 Platform Operations and Services • Creating and managing your account • Processing orders, payments, and transactions • Facilitating communication between buyers and sellers • Managing seller shops and product listings • Providing customer support and responding to inquiries • Verifying user identity and preventing fraud 2.2 Platform Improvement and Personalization • Analyzing usage patterns and improving our Platform • Personalizing your experience and product recommendations • Conducting research and analytics • Testing new features and functionality • Optimizing search results and product discovery 2.3 Communications • Sending order confirmations, shipping updates, and transaction notifications • Providing customer service and support communications • Sending administrative messages about your account or the Platform • Sending marketing communications, newsletters, and promotional offers (with your consent) • Responding to your comments, questions, and requests 2.4 Legal and Security • Enforcing our Terms of Service and other policies • Detecting, preventing, and addressing fraud, security issues, and technical problems • Protecting the rights, property, and safety of Bertega, our users, and the public • Complying with legal obligations and responding to legal requests — 3. HOW WE SHARE YOUR INFORMATION We may share your information in the following circumstances: 3.1 With Other Users • Buyers: Your shop name, seller ratings, and product information are visible to buyers • Sellers: Buyers’ shipping addresses and contact information are shared to fulfill orders • Public Information: Product listings, reviews, and ratings may be publicly visible 3.2 With Service Providers We share information with third-party service providers who perform services on our behalf: • Payment processors and financial institutions • Shipping and logistics providers • Cloud hosting and storage providers • Analytics and marketing service providers • Customer support platforms • Email and communication service providers • Fraud detection and security services 3.3 Business Transfers If Bertega is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. 3.4 Legal Requirements We may disclose your information: • To comply with applicable laws, regulations, legal processes, or governmental requests • To enforce our Terms of Service and other agreements • To protect the rights, property, or safety of Bertega, our users, or others • To detect, prevent, or address fraud, security, or technical issues 3.5 With Your Consent We may share your information with third parties when you have given us explicit consent to do so. — 4. COOKIES AND TRACKING TECHNOLOGIES 4.1 Types of Cookies We Use • Essential Cookies: Necessary for the Platform to function properly • Performance Cookies: Help us understand how visitors use our Platform • Functionality Cookies: Remember your preferences and settings • Advertising Cookies: Deliver relevant advertisements based on your interests 4.2 Your Cookie Choices You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Platform. You can: • Block all cookies • Accept only certain types of cookies • Delete cookies after your visit • Configure your browser to notify you when cookies are set 4.3 Third-Party Analytics We use third-party analytics services (such as Google Analytics) to collect and analyze usage information. These services may use cookies and similar technologies to collect information about your use of the Platform. — 5. DATA SECURITY We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • Encryption of sensitive data during transmission (SSL/TLS) • Secure password storage with encryption • Regular security assessments and updates • Access controls and authentication procedures • Secure data storage with reputable hosting providers • Regular backup procedures However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. — 6. DATA RETENTION We retain your personal information for as long as necessary to: • Provide our services and maintain your account • Comply with legal obligations • Resolve disputes and enforce our agreements • Prevent fraud and abuse When information is no longer necessary, we will securely delete or anonymize it. Specific retention periods include: • Account Information: Retained while your account is active and for a reasonable period thereafter • Transaction Records: Retained for accounting and legal compliance purposes (typically 7 years) • Communications: Retained for customer service and legal purposes • Marketing Data: Retained until you opt out or withdraw consent — 7. YOUR RIGHTS AND CHOICES Depending on your jurisdiction, you may have the following rights regarding your personal information: 7.1 Access and Portability • Request access to the personal information we hold about you • Request a copy of your data in a portable format 7.2 Correction and Update • Update or correct inaccurate or incomplete information • Access your account settings to modify your profile information 7.3 Deletion • Request deletion of your personal information (subject to legal retention requirements) • Close your account through your account settings 7.4 Restriction and Objection • Object to certain types of processing (such as direct marketing) • Request restriction of processing in certain circumstances 7.5 Withdrawal of Consent • Withdraw consent for processing based on consent at any time • Opt out of marketing communications by clicking “unsubscribe” in emails or adjusting your account settings 7.6 Data Protection Rights (GDPR – EU Users) If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR): • Right to lodge a complaint with a supervisory authority • Right to object to automated decision-making • Right to be informed about data transfers outside the EU 7.7 California Privacy Rights (CCPA) If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA): • Right to know what personal information is collected • Right to know whether personal information is sold or disclosed • Right to opt out of the sale of personal information • Right to non-discrimination for exercising privacy rights To exercise any of these rights, please contact us at: bertega.com@gmail.com — 8. INTERNATIONAL DATA TRANSFERS Bertega operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we implement appropriate safeguards, including: • Standard contractual clauses approved by relevant authorities • Ensuring adequate data protection measures are in place • Obtaining your consent where required — 9. CHILDREN’S PRIVACY Our Platform is not intended for children under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately at bertega.com@gmail.com. — 10. SELLERS AND MARKETPLACE VENDORS If you register as a seller on our Platform, additional terms apply: • You are responsible for complying with applicable data protection laws when handling buyer information • You may only use buyer information for order fulfillment and customer service • You must maintain appropriate security measures to protect buyer data • You must not use buyer information for unauthorized marketing purposes • You agree to indemnify Bertega for any data protection violations you commit Bertega acts as a data processor for certain seller activities and as a data controller for Platform operations. — 11. THIRD-PARTY LINKS AND SERVICES Our Platform may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to these third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you visit or use. Third-party services we may integrate with include: • Social media platforms (Facebook, Instagram, TikTok) • Payment processors • Shipping carriers • Analytics providers • Advertising networks — 12. MARKETING COMMUNICATIONS 12.1 Types of Communications With your consent, we may send you: • Promotional emails about new products, special offers, and events • Newsletters with updates about the Platform • Personalized product recommendations • Seller updates and marketplace news 12.2 Opting Out You can opt out of marketing communications at any time by: • Clicking the “unsubscribe” link in any marketing email • Adjusting your communication preferences in your account settings • Contacting us at bertega.com@gmail.com Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages (such as order confirmations and account notifications). — 13. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will: • Update the “Last Updated” date at the top of this policy • Notify you of material changes via email or through a prominent notice on the Platform • In some cases, seek your consent for significant changes We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after changes have been posted constitutes your acceptance of the updated Privacy Policy. — 14. CONTACT US If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: bertega.com@gmail.com Website: www.bertega.com Contact Form: https://bertega.com/contact-page/ For data protection inquiries, please include “Privacy Request” in the subject line of your email. We will respond to your inquiry within a reasonable timeframe, typically within 30 days. — 15. SPECIFIC JURISDICTIONAL PROVISIONS 15.1 European Union (GDPR) Legal Basis for Processing: • Performance of a contract (providing Platform services) • Consent (marketing communications, optional features) • Legitimate interests (fraud prevention, Platform improvement) • Legal obligations (tax and regulatory compliance) Data Protection Officer Contact: bertega.com@gmail.com EU Representative: [To be appointed if required] Right to Lodge a Complaint: You may lodge a complaint with your local data protection authority. 15.2 California (CCPA/CPRA) Categories of Personal Information Collected: • Identifiers (name, email, address) • Commercial information (purchase history) • Internet activity (browsing behavior) • Geolocation data • Financial information We do not sell personal information in the traditional sense. However, some data sharing for advertising purposes may be considered a “sale” under CCPA. You have the right to opt out. 15.3 Other Jurisdictions We comply with applicable data protection laws in all jurisdictions where we operate. If you have specific questions about your rights under local law, please contact us. — 16. SPECIAL PROVISIONS FOR SELLERS As a seller on Bertega, you acknowledge and agree: 16.1 Data Controller Responsibilities • You are a data controller for buyer information you receive through transactions • You must comply with all applicable data protection laws • You must implement appropriate security measures • You must only use buyer data for order fulfillment and customer service • You must respond to data subject requests from buyers 16.2 Data Sharing with Bertega • You grant Bertega permission to process transaction data for Platform operations • Bertega may use aggregated and anonymized data for analytics and improvement • You authorize Bertega to share your seller ratings and performance metrics with buyers 16.3 Seller Data Retention • Bertega retains seller transaction data for accounting and compliance purposes • Sellers may request deletion of their data upon account closure (subject to legal retention requirements) — 17. DISPUTE RESOLUTION 17.1 Informal Resolution We encourage you to contact us first to resolve any privacy concerns informally. 17.2 Arbitration Any disputes arising from this Privacy Policy may be subject to arbitration as specified in our Terms of Service. 17.3 Governing Law This Privacy Policy is governed by the laws of [Jurisdiction to be specified], without regard to its conflict of law provisions. — 18. ACCESSIBILITY We are committed to making our Privacy Policy accessible to all users. If you need this Privacy Policy in an alternative format or have accessibility concerns, please contact us at bertega.com@gmail.com. — 19. DATA BREACH NOTIFICATION In the event of a data breach that affects your personal information, we will: • Assess the scope and impact of the breach • Take immediate steps to contain and remediate the breach • Notify affected users within the timeframe required by applicable law (typically within 72 hours) • Provide information about the nature of the breach and steps you can take to protect yourself • Report the breach to relevant authorities as required by law — 20. AUTOMATED DECISION-MAKING We may use automated decision-making in certain circumstances, such as: • Fraud detection and prevention • Product recommendations • Pricing optimization • Search result ranking You have the right to request human review of automated decisions that significantly affect you. — ACCEPTANCE OF THIS PRIVACY POLICY By using Bertega, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our Platform. — © 2026 Bertega. All rights reserved. — VERSION HISTORY Version 1.0 – February 8, 2026: Initial publication of comprehensive Privacy Policy