Q&A
Questions & Answers
What is Bertega?
Bertega is an Worldwide marketplace platform that connects independent sellers with buyers. It's similar to Amazon or eBay but focused on the local market, offering a wide variety of products from multiple categories.
What categories are available?
Bertega offers products in 12+ categories:
- Sunglasses & Eyewear
- Jewelry & Watches
- Fashion & Clothing
- Health & Wellness
- Wallets & Accessories
- Tech & Electronics
- Art & Gifts
- Collectibles (Old School)
- Home & Decor
- Baby & Kids
- Food & Gift Baskets
- Purim Costumes
Do I need to create an account to shop?
No, you can browse products without an account. However, creating a free account allows you to:
- Track your orders
- Save favorite items
- Get order updates
- Manage your profile
How do I purchase products?
What payment methods are accepted?
Bertega accepts:
- PayPal (no PayPal account required)
- Credit cards
- Other payment methods depending on the seller
Who fulfills my order?
Each product is sold by an independent seller. You can see the seller's information on the product page, including their store name, location, and contact details.
How can I contact a seller?
On each product page, you'll find the seller's information with a "Visit Store" button that takes you to their dedicated shop page where you can contact them directly.
What if I have an issue with my order?
Contact the seller directly through their store page. If unresolved, you can reach Bertega support at bertega.com@gmail.com
Is there customer support?
Yes! Visit the "Contact Us" page or email bertega.com@gmail.com for assistance.
Is the website accessible?
Yes! Bertega has a full accessibility system with features like:
- High contrast mode
- Text size adjustment
- Screen reader support
- Animation controls
- Reading guide
How do I become a seller on Bertega?
- Password
- Shop name
- Shop URL (e.g., bertega.com/hanut/your-shop)
- Address details
- Phone number
Is there a fee to sell on Bertega?
Yes!, its 5% fee on every sell you make and can be changed at any time in the futere.
What can I sell?
You can sell products in any of Bertega's 12+ categories, as long as they comply with the Terms of Use.
How do I upload products?
Once your seller account is approved:
- Go to "Control Panel" (Dashboard)
- Click "Upload +"
- Fill in product details:
- Title & description
- Price
- Images
- Category
- Stock quantity
- Publish
Can I manage my inventory?
Yes! Your seller dashboard includes:
- Analytics & Overview
- Product management
- Order tracking
- Inventory control
- Sales reports
How do I get paid?
Payment details are managed through your seller dashboard. You'll need to set up your payment method during registration.
Do I need to provide my address?
Yes, during registration you must provide:
- Street address
- City
- ZIP/Postal code
- Country
- Phone number
Can I customize my shop?
Yes! You get:- Custom shop URL (bertega.com/hanut/your-shop-name)
- Shop name
- Profile picture
- Store description
- Contact information
How do customers find my products?
Your products appear in:
- Category pages
- Search results
- Your dedicated store page